Return Policy

Last Updated: 1/15/2025

At TTFS, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below.

Eligibility for Returns

• Items must be returned within 30 days of the delivery date.
• Products must be in new, unused, and resalable condition, including all original packaging, tags, and accessories.
• Proof of purchase (receipt or order confirmation) is required for all returns.
• Custom or made-to-order products are not eligible for return unless they are defective or damaged upon arrival.

Return Process

1. Request a Return Authorization (RA)
   
   • Contact our Customer Support team at to obtain an RA number.
   • Returns without an RA number will not be accepted.
2. Package Your Return
   
   • Ensure the item is securely packed in its original packaging.
   • Include a copy of your receipt or order confirmation inside the package.
3. Ship the Item
   
   • Customers are responsible for return shipping costs unless the item was defective or shipped incorrectly.
   • We recommend using a trackable shipping service, as we are not responsible for lost or damaged return shipments.
   • Send the return to the address provided with your RA number.

Refunds & Processing

• Once we receive and inspect your return, we will process your refund within 7-10 business days.
• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable, except in cases of defective or incorrectly shipped items.
• If your return is denied due to ineligibility, we will notify you, and you may choose to have the item shipped back at your expense.

Exchanges

• If you need to exchange an item, please initiate a return and place a new order for the desired product.

Damaged or Defective Items

• If you receive a damaged or defective product, contact us within 5 days of delivery with photos of the damage.
• We will arrange for a replacement or a refund at no additional cost to you.

Non-Returnable Items

• Custom-made or special-order products
• Clearance or final sale items
• Used or altered products

For further assistance, please contact TTFS Customer Support at [Insert Contact Information]. We appreciate your business and strive to provide the best experience possible!