Refund and Dispute Policy

Last Updated: 1/15/2025

At TTFS, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please review our return, refund, and dispute policy below.

Eligibility for Returns

• Items must be returned within 30 days of the delivery date.

• Products must be in new, unused, and resalable condition, including all original packaging, tags, and accessories.

• Proof of purchase (receipt or order confirmation) is required for all returns.

• Custom or made-to-order products are not eligible for return unless they are defective or damaged upon arrival.

Return Process

1. Request a Return Authorization (RA)

   • Contact our Customer Support team to obtain an RA number.

   • Returns without an RA number will not be accepted.

2. Package Your Return

   • Ensure the item is securely packed in its original packaging.

   • Include a copy of your receipt or order confirmation inside the package.

3. Ship the Item

   • Customers are responsible for return shipping costs unless the item was defective or shipped incorrectly.

   • We recommend using a trackable shipping service, as we are not responsible for lost or damaged return shipments.

   • Send the return to the address provided with your RA number.

Refunds & Processing

• Once we receive and inspect your return, we will process your refund within 7-10 business days.

• Refunds will be issued to the original payment method.

• Shipping fees are non-refundable, except in cases of defective or incorrectly shipped items.

• If your return is denied due to ineligibility, we will notify you, and you may choose to have the item shipped back at your expense.

Exchanges

• If you need to exchange an item, please initiate a return and place a new order for the desired product.

Damaged or Defective Items

• If you receive a damaged or defective product, contact us within 5 days of delivery with photos of the damage.

• We will arrange for a replacement or a refund at no additional cost to you.

Non-Returnable Items

• Custom-made or special-order products

• Clearance or final sale items

• Used or altered products

Dispute Resolution Policy

TTFS aims to resolve all customer concerns fairly and efficiently. If you have a dispute regarding your purchase, please follow these steps:

1. Contact Customer Support

   • Reach out to us at [Insert Contact Information] to discuss the issue.

   • Provide relevant order details, receipts, and any supporting documentation.

2. Resolution Attempt

   • Our team will investigate and attempt to resolve your dispute within 10 business days.

   • If additional time is required, we will notify you with an expected resolution timeline.

3. Escalation

   • If the issue is not resolved to your satisfaction, you may escalate your dispute to our management team for further review.

4. Chargebacks & Payment Disputes

   • If a chargeback or payment dispute is filed with your bank or payment provider, we will provide all relevant transaction details to resolve the case.

   • Fraudulent or unwarranted chargebacks may result in account restrictions or legal action.

For further assistance, please contact TTFS Customer Support at [Insert Contact Information]. We appreciate your business and strive to provide the best experience possible!